Instinct and Meta's Muse AI agents both launch calling capabilities

A neutral summary of Rival AI agents, Instinct and Meta’s Muse, both add the ability to make calls, published by TechCrunch. Summarised for the Ceeve reading list; the original reporting is TechCrunch's.

Instinct and Meta's Muse, competing text-based AI assistants, have both launched calling features allowing their agents to phone businesses on behalf of users. Instinct's feature, called Instinct Concierge, handles tasks including booking restaurants without online reservations, joining cancellation lists, and resolving billing problems. The feature is rolling out in early access, with wider availability planned.

Meta's Muse gained the same capability to place calls to U.S. businesses, with initial access going to users who requested the feature. Several rival AI assistants had previously claimed calling as a competitive advantage over Instinct, but the new rollouts bring the platforms to feature parity. Both services have also added complementary features: Instinct introduced email addresses for account management and a network for agent-to-agent communication.

Instinct and Muse have attracted significant investment and user adoption. Instinct raised $350 million at a $2.5 billion valuation last month and reportedly seeks $1 billion at a $10 billion valuation. Muse achieved over 730,000 U.S. downloads in its first days, outpacing Meta AI. For job-seekers in AI assistant development, Ceeve users might note the rapid feature convergence suggests competitive pressure to build broader capabilities.

Read the original on TechCrunch

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